MegaBank is a large-scale digital banking platform for Mellat Bank, providing core-integrated fintech services, including video banking, in-app messaging, and fraud detection and serving over 8 million users through a unified web and mobile experience.
• Assisted senior PMs in launching Iran’s first core-integrated Video Banking platform—supporting strategy, discovery, and delivery—which enabled 50K+ secure remote transactions in the first year, improved NPS by 3 points, and contributed to over 200 billion in annual revenue.
• Supported cross-functional teams in developing 20+ digital services (e.g., in-app banking messenger, fraud detection, KPI dashboards), driving a 20% increase in user retention through gamification and served 8M+ customers.
• Collaborated with UI/UX teams on the redesign of 500+ mobile and PWA Figma pages, incorporating user feedback to enhance usability and reduce bug reports by 10%.
• Conducted 200+ user interviews, usability tests, and acceptance criteria reviews, translating insights into data-driven decisions.
• Oversaw Megabank’s support dashboard by triaging bug reports, translating them into Jira tasks, and tracking resolutions with developers—improving fix turnaround time and reducing repeat tickets by 15%.